EXPLOIT DATA TO IMPROVE PROFITABILITY
WCS Field Service enables you to aggregate, correlate and analyze data collected in forms to identify high-performance operational processes, uncover opportunities for improvement or determine the root cause of critical problems.
Pre-configured dashboards present key performance indicators (KPIs), enabling you to track the productivity of field teams, improve quality control and monitor compliance levels.
Interactive dashboards can also be created quickly and easily to consolidate, visualize and analyze all the data needed to manage your business.
Dashboards can be customized for each recipient and automatically e-mailed to company executives, partners or customers.
A GENUINE BUSINESS INTELLIGENCE TOOL
Thanks to hundreds of direct connectors (office applications, CRM, web and social networks, relational and big data databases, web services, etc.), it’s also possible to exploit all company data and produce fully customizable dashboards.
MAIN FEATURES
- Analysis engine
- Consolidation of usable data
- Service level monitoring
- Verification of process compliance
- Identifying trends
- Analysis and reporting of daily activities of field staff and planners
- Identifying quality and performance problems
- Automatic transmission of customized reports to stakeholders and customers
- Integration of corporate data (CRM, etc.)
- AI-based analytical and predictive features